FAQ

High-resolution photos taken in natural daylight work best. Make sure your pet’s eyes, fur patterns, and facial details are clearly visible at eye level. Avoid blurry, pixelated, or heavily shadowed images so our artists can accurately capture their true expression and likeness.

Absolutely! You can add special requests—such as adding a tiny collar, altering a posture, or emphasizing a unique mark—in the order notes during checkout. If you have extra reference photos, feel free to submit them as well.

Yes, we accommodate multi-pet designs for reliefs, and select sculpture sets. Please contact our support team prior to placing your order so we can guide you on formatting and recommend the ideal size for a multi-pet layout.

Our design team reviews every submitted photo within 24 hours of receiving your order. If the image quality is too low or lighting conceals key features, we will contact you via email to help you select a more suitable reference photo before crafting begins.

Yes! We send a high-resolution photo preview of your finished artwork to your email before packaging. This step ensures that you have full visibility of the final result and can confirm every detail before your item leaves our studio.

Definitely. We offer minor adjustments during the preview phase, such as tweaking color shades or refining subtle features. We will only package and dispatch your physical order once you approve the preview.

We use premium, archival-grade materials selected for durability and visual texture. Our sculptures use lightweight, high-density polymer clay; our reliefs are made with genuine leather.

Standard international shipping usually takes 5 to 12 business days depending on your destination. Expedited shipping options are available at checkout if you require your package by a specific date or event.

Yes, every package is assigned a tracking number. As soon as your approved piece is packed and handed over to the courier, we will email you a tracking link so you can monitor its journey step by step.

Each custom item is wrapped in custom protective foam, encased in shock-resistant bubble wrap, and sealed inside a rigid outer box. We take extra care to ensure delicate features remain fully protected throughout international transit.